California Professional Supervised Visitation and Exchange Services Provider Training FAQ

The Academy program provides 24 total education hours: 12 hours of live instructor-led instruction and 12 hours of guided self-paced coursework. California requires 24 total training hours, including at least 12 hours of classroom instruction.

Participants may attend through Live In-Classroom Training or Live Instructor-Led Virtual Classroom Training. A scheduled cohort may include both attendance modalities concurrently, with the same instructor, curriculum, live hours, activities, assessments, and completion requirements. The virtual modality is currently delivered through Zoom or another Academy-approved video-conferencing platform.

No Academy curriculum requirement is based on a specific number of days. The California framework is stated in hours: 24 total training hours, including at least 12 hours of classroom instruction. The Academy schedules the 12 live instructional hours over two training days, with 6 credited instructional hours each day. A 1-hour lunch period each day is non-credit, and any additional non-instructional breaks, check-in, technical setup, or administration are also excluded.

All 12 self-paced hours must be completed before the first live class. Required completion certificates, assignments, and supporting documentation must be submitted during check-in before live instruction begins.

You receive no credit for the self-paced component and are not eligible for the final 24-hour Certificate of Completion for that cohort. Late submission after live instruction begins does not satisfy the check-in requirement.

Yes. The registered participant’s camera must remain on and the participant’s face must remain clearly visible throughout instructional periods, except during scheduled breaks, an approved accommodation, or a brief instructor-authorized technical interruption.

Sessions or designated portions may be recorded with advance notice and any required consent procedure for attendance verification, quality assurance, accessibility, or resolution of an attendance dispute. Recordings do not replace live attendance and are not provided as course replays.

Participants must complete and verify all 12 self-paced hours before class, complete all 12 live instructional hours, participate personally, submit required assignments, complete the state mandated-reporter course, earn at least 80 percent on required Academy work, and comply with course policies.

No. California Family Code section 3200.5 and Standard 5.20 specify the required training hours and subjects but do not prescribe a statewide passing percentage for a private 24-hour provider course. Bridging Families Academy uses 80 percent as its own assessment and certificate policy.

No. TrustLine is not an Academy enrollment prerequisite. It is one of the qualifications that must be satisfied before providing paid professional supervised visitation or exchange services under California law.

No. Training is one qualification. Providers must also satisfy applicable age, background, language, insurance, Live Scan, TrustLine, declaration, court-order, and local administrative requirements.

No. It documents completion of Bridging Families Academy requirements. It is not a state license, court appointment, government certification, or guarantee of employment or placement on a provider list.

Yes. People may refer to this field as supervised visitation monitor training, child visitation monitor training, or Standard 5.20 training. California law uses the term professional provider for a person who is paid to provide supervised visitation services, and 2026 Standard 5.20 applies the professional-provider framework to supervised visitation and exchange services.

Yes. The enrollment form requires acknowledgment of the Academy’s Training Materials, Participation & Copyright Acknowledgment. Enrolled students must then electronically accept the current agreement through their authenticated Training Portal account before course access is unlocked, and must reaffirm the live-class no-recording, personal-attendance, account-security, and course-integrity rules before receiving live-training credit. Agreement completion is part of certificate eligibility.

Bridging Families Academy is an independent training provider. Its California Professional Supervised Visitation and Exchange Services Provider Training is designed to align with the training requirements of California Family Code §3200.5 and California Standard of Judicial Administration 5.20. Individual courts may have additional local requirements or may determine what training documentation they will accept. Students should review the current local requirements where they intend to practice before enrolling.

California requires at least 24 hours of training, including at least 12 hours of classroom instruction. The Academy provides 24 total hours, including 12 live instructor-led hours and 12 guided self-paced hours.

Yes. Bridging Families Academy is developing a separate optional course focused on business and practice management for supervised visitation providers. Planned topics include business setup, administrative registrations, insurance planning, intake and documentation systems, pricing, workflow, and referral development. The course is not yet open for enrollment; prospective participants may join the interest list. This supplemental course is separate from the 24-hour professional-provider training.